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RADPHONE PRIVACY STATEMENT

This Privacy Statement cover the activities of Radphone Ltd, who are a data controller.

We are committed to doing the right thing when it comes to collecting, using and protecting your personal data.

This Privacy Notice:

  • sets out the types of personal data that we collect

  • explains how and why we collect and use your personal data

  • explains when and why we will share personal data with other organisations; and

  • explains the rights and choices you have when it comes to your personal data

Radphone serves a variety of customers and this Notice applies to you if you use any of our Services.

Using our Services means becoming a customer of Radphone through one or more of the following actions:

  • visiting or calling our premises in Hull;

  • purchasing any product from us;

  • using the website/s where this notice is posted.

Radphone may need to collect and use personal data to provide you with our Services.

When you use our Services, we may collect:

  • Your personal details, including the name of the proposed account holder, your business address, email addresses, phone numbers and title.

  • You may be given an account number which identifies your customer account.

  • Trading names, including proof of trading address and sales information may also be collected.

In addition to the above, if you shop with us online we may collect:

  • Your account password

  • Information about your purchases (for example, what you have bought, when and where you bought it and how you paid for it)

  • Analytics information regarding URL, Java and flash enabling, and other browser information;

  • Information about your online browsing behaviour on our Website/s and information about when you click on one of our adverts (including those shown on other Website/s)

  • Information about devices you use to access our Services (including the make, model and operating system, IP address, browser type and mobile device identifiers); and

  • Location information based on IP address and language.

We will also collect additional information from customers’ who apply for and/or obtain credit accounts including:

  • Your bank account details;

  • Your credit history and other financial information either via credit searches you have authorised as part of your application or that you have provided as part of your application.

Whenever your account is used we will collect transactional information regarding the goods purchased, payment method, date and time of purchase.

When you contact us or we contact you or you take part in promotions, competitions, surveys or questionnaires about our Services, we may collect:-

  • Personal data you provide about yourself anytime you contact us about our Services including by phone, email, post or online

  • Details of the emails and other digital communications we send to you that you open, including any links in them that you click on

  • Your feedback and contributions to customer surveys and questionnaires

We may also use personal data from other sources, such as specialist companies that supply information.

We may also obtain personal information from credit or reference agencies, the Land Registry and Companies House in respect of any credit applications or where other guarantees are required.

From time to time we may be contacted by non account holders.

In those circumstances we will gather sufficient information to address the query or issue (such as name, address and contact details). In some cases we may need to pass that information on to a third party, such as a supplier or a third party advisor in order to address the matter in question. Any information obtained will be processed purely for the purpose of the single issue or query raised and will be deleted once the matter has been closed.

How we use personal data

We use your personal data to deliver our Services to you, for example:

  • Manage the account(s) you hold with us;

  • Process your orders and returns;

  • Deliver goods to your premises;

  • Communicate with you about your account or the Services required;

  • Produce invoices and statements;

  • Consider any application for credit;

  • As evidence of identity for high cash transactions and for the granting of credit

We need to process your personal data so that we can manage your account, provide you with the goods and Services you want to buy and to help you with any orders or returns you may request. Processing your data in this way is necessary to enable us to fulfil our obligations to you, our customer.

We will also use your data to help develop and improve our product range, Services, information technology systems and the way we communicate with you. We rely on the use of personal data to carry out internal and external market research which enables us to serve you better as a customer.

We have an obligation to ensure that our Services are safe, so if required your data may be processed in order to detect and prevent fraud, other crimes and the misuse of our Services. This helps us to make sure that you can use our Services safely.

On our Website/s we may also use your online browsing behaviour as well as your purchases to help us better understand you as a customer.

We can then provide you with relevant marketing communications (where permitted by you) by email, phone, post or text , relating to our products and Services that are relevant to your business needs.. We may also measure the effectiveness of our marketing communications.

You can state your marketing preferences when you register with us online and can change these at any time after that by notifying us, or by unsubscribing from an email list.

You also have choices when it comes to online advertising. We set out below your choices when it comes to cookies, and how you can control your online behavioural advertising preferences.

We may contact you about our Services, for example by phone, email, text or post.

We want to serve you better as a customer so we use personal data to provide clarification or assistance in response to your communications and to respond to your queries.

We’d like to involve you in activities carried out by Radphone and by other organisations on our behalf.

We carry out market research to improve our Services. However, if we contact you about this, you do not have to take part. If you tell us that you do not want us to contact you for market research, we will respect this choice.

Sharing personal data

When we share your personal data with any third party we require them to keep it safe.

Third Parties

We work with a number of Third Parties who:

  • sell products through our Services, for example our suppliers; or

  • offer products or Services that may be of interest to you.

In some circumstances we may share personal data (anonymised where possible) to enable those suppliers to deliver their Services such as:-

  • Communicating directly with you about your order or delivery.

  • Those undertaking market research, on our behalf, relating to the Service we provide to you.

Service Providers

We work with carefully selected Service Providers who carry out Services to ourselves. These include, companies that help us with IT Services, storing data, processing payments and credit checking. We also have others who provide Services on our behalf such as deliveries, sending communications, or market research. We only share any personal data necessary to enable our Service Providers to provide their Services.

Sharing personal data with other organisations

We may share personal data with other organisations in the following circumstances:

  • if the law or a public authority says we must do so;

  • if we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk);

  • to an organisation we sell or transfer (or enter into negotiations to sell or transfer) any of our businesses or any of our rights or obligations under any agreement we may have with you to. If the transfer or sale goes ahead, the organisation receiving your personal data can use your personal data in the same way as us;

  • to any other successors in title to our business.

How we protect personal data

We know how important it is to protect and manage your personal data.

  • We use computer safeguards such as firewalls,data encryption, a private network and we control access to our buildings and files to keep this data safe. We only authorise access to employees who need it to carry out their job responsibilities.

  • We protect the security of your information, while it is being transmitted to Third Party Suppliers and Service Providers.

We enforce physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal data. We may occasionally ask for proof of identity before we share your personal data with you.

Whilst we take appropriate measures to safeguard your personal data, we cannot guarantee the security of any personal data that you transfer over the internet to us.

When we send any data to any third party we will take steps to ensure the safety of your data.

The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area. It may also be processed by companies operating outside the EEA who work for us or for one of our service providers. We will put in place appropriate protection to make sure your personal data remains adequately protected and is treated in line with this Notice.

Marketing and Market Research

We will send you relevant news, information and offers about our products and Services in a number of ways including by email, but only with your consent. When you register with us we will ask if you would like to receive marketing communications. You can change your marketing choices online, at our premises, over the phone or in writing at any time.

We also like to hear your views to help us to improve our Services, so we may contact you for market research purposes. You can always choose not to take part in market research.

We will never supply your details to any third party for their own marketing purposes.

Cookies

We may use cookies and similar technologies, to personalise and improve your customer experience as you use our Website/s and to provide you with relevant online advertising.

Cookies are small data files that allow a website to collect and store various data from your browsing devices.

Cookies help us to provide important features and functionality on our Website/s, and we use them to improve customer experience. For example, we can use Cookies to remember your visits to our Website/s.

These Cookies collect data that is mostly aggregated and anonymous.

Cookies can help us deliver online advertising that we believe is relevant to you on our Website/s and other Website/s.

Cookies used for this purpose can be placed on our Website/s by other organisations, with our permission. These Cookies may collect information about your online behaviour, such as your IP address and the website you arrived from. This means that you may see our adverts on our Website and on other Website/s. You may also see adverts for other organisations on our Website.

Cookies can tell us if you have seen a specific advert or message, and how long it has been since you have seen it. This information allows us to measure the effectiveness of our online advertising and control how often you see an advert.

We also use Cookies to measure the effectiveness of our marketing communications, for example by telling us if you open a marketing email, or click any links that we have sent you

Your control of Cookies

You can use your browser settings to control new Cookies and delete existing Cookies. You can find detailed information about how to manage Cookies HERE

If you choose to disable any Cookies, you may not be able to make full use of our Website/s.

GDPR

Under the General Data Protection Regulation, you have the right to see the personal data we hold about you. To do this, you must send us a Subject Access Request.

If you would like a copy of the personal data we hold about you, please write to:

Radphone Ltd, Unit 1 Caughey Street, Hull, East Yorkshire. HU2 8TH

or contact us at: sales@radphone.co.uk

If you find that any of your details are incorrect, please let us know and we will amend them.

We reserve the right to make changes to this Privacy Notice, so please review it periodically.